Digitizing the Physical World of Retail with Technology
The classic retail experience: Brick-and-mortar everything, with consumers physically entering stores to search aisles for what they need. Today’s retail experience: A blend of the physical and digital as technology in retail stores transforms and grows. “Change is the only constant in
Why Good Customer Data Management Increases Retail Brand Loyalty
Retailers today collect many pieces of data from all different touchpoints, but to what end? Capturing data is only a part of customer data management. The goal should be to take all the disparate data and incorporate it across one
The Future of Retail Technology
Flash back to what retail used to look like: Going into stores, manually picking out items, and paying at the register. It all sounds so simple, so why change it if it’s not broken? The reality is that times have changed,
Digital Transformation: Building Business Agility with APIs
It seems like yesterday we were playing “Pong” on green-screen Macintosh computers. Technology has evolved over the past 40 years, and now is equally as vital to business as it is for entertainment. Much of that has to do with
Signs Your Project Has Run Away and What to Do About It
You’re working with a technology partner to build your new app, but it’s become unmanageable. Is there a way to wrangle it and get back on track? When projects become too big, things get confusing—and fast. Building an app is a
The Elephant in the Room: Talking About Software Development Costs
Technology makes life easier, but there’s a big elephant in the room when brands decide to jump into the deep end and create their own solution: software development costs. Custom software development comes with a sizable price tag. As a conservative
Providing a VIP Digital Experience Before, During, and After Check-In
Once upon a time, travelers partnered with travel agents, ate the boxed lunches on airplanes, and bugged the hotel front desk to check-in. This version of travel has gradually dissipated over the years, replaced by the internet and mobile devices. The
Hospitality Tech & The Employer Experience
Flash back to March 2020. Schools closed, streets emptied, and your usually booming hotel sat empty as reservations got canceled. Although we don’t need to relive all the details of the COVID-19 pandemic, every industry felt its sting from an
Giving Travelers a First-Class Digital Experience
Aviation and travel tech have gotten a bad rap in the past. Glitchy websites? Missing functionalities? Customers have endured a lot just to book a flight. Luckily, this tech is changing course. Get a then-now-future look at web and app
Elevate the Human Experience in a Digital World
Across industries—from retail to healthcare to tech—companies are struggling to keep up with customer expectations. The solution is clear: Everything has gone digital, and technology leads the way. But the real question is how best to take advantage of it.